Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. But you can rollback the version if you dont want to wait. I am loving mine with the gradient strip as well. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Cmcruz32, User profile for user: Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? Continue holding the BIND and EJECT buttons for 10-15 seconds. The cable box should run thru the receiver. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. I get no signal issues regularly since the latest update, and I have constant signal cutouts. Related Reading: Is Philips Hue Z-Wave or Zigbee? What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". I will list some issues to see if you have had them. It requires an HDMI input and Smart TVs dont output the video signal. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Swipe to the left on where it says "Home" and tap "Remove". captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. These devices allow you to have your Hue smart lighting react to music, movies, and video games. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. With each update, new release notes are published so that you can keep track. Press and hold the option key to reveal a Library folder. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates You also can seek help from theirTwitter. It's pretty simple to set uphere's how. Troubleshooting Ecobee Server Communication Issues. With our lights, sensors and switches, you can make your house the brightest home on the block . While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. I don't get it. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Yes, *Image on the television? Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. omissions and conduct of any third parties in connection with or related to your use of the site. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. They both sample video and audio output to your monitor and have your Hue lights react accordingly. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! However for some users, they dont understand the charm in a practical moving watching experience. When lots of users have various problems, they dont know how to solve even if they do the various test. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. Or want to be part of a movie? The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. JavaScript is disabled. For some problems, it is difficult for you to find solutions online. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. How does this all work? What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. If the apps data files get messed up, the app can start having performance issues. Ver ms detalles. Aug 22, 2020 6:17 AM in response to ShYnNoK. For example, HDMI 1 could be the name of your gaming console. What if rolling back the upgrade doesnt do the trick? Go hands-free with voice Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . ShYnNoK. So have you ever felt like you want to step into the world of your favorite video game? But you will still have some connection issues. Sync your on-screen TV content. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. Apple may provide or recommend responses as a possible solution based on the information 5. I am using it daily here and like it a lot. This software allows the lighting system to react to the media youre playing on your computer or phone. You can use them together or separately. 2- Connecting directly to TV without using Hue Sync Box. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Just a case of waiting for some offers with Black Friday looming. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. . In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. I'm on the fence about the Sync Box and am looking to be convinced by some owners. jdo_apple. When the connection is confirmed, tap Search . Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. For many users, the Hue Sync Box should be ready to use right out of the box. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. All rights reserved. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). This is a two-part combo of an app and a new physical device. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. So you can reinstall your previous version and uninstall your current version easily. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Any help appreciated. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. (2 ways), Are Philips Hue Bulbs Bright Enough? Help! No, * Image on the television? No response from them. Downgrade Back to Previous Hue Sync App Version. Please ensure that the Hue Sync Box directly connects to your monitor or TV. What is the problem? all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Download the Hue Sync mobile app from the App Store or Google Play Store. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? However, how to do if the method doesnt work? For example, if there is any metal in your home that can cause issuers with your Wi-Fi. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Seems to drop the connection every twenty minutes or so. While they both can work together, you dont need one to run the other. Ive fixed it. Optional: Pair a TV remote to the Hue sync box. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. All rights reserved. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. 4. Hold the option key to show the Library folder. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). This app allows you to do a lot of fun things, it is for both Mac and PC users. Joseph_S. I run my Xbox One X through the the play sync box and it supports. This is a very troublesome problem. The Sync Box supports HDMI. My AVR supports Dolby vision pass through. What is different about the Apple product that it doesnt work? I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Philips Hue brings smart lighting to everyday homes. only. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! I was going to send mine back as I couldn't get it working properly all the time. Both of these issues can be fixed with these quick tips and tricks. Mine especially has issues with Dolby Vision. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. 1-800-MY-APPLE, or, Sales and This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. They release a new version constantly, you can seehere. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV.