on Young Guns 2020 Winner, Sound Design The One Club. There are 8 references cited in this article, which can be found at the bottom of the page. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. % of people told us that this article helped them. 30-04-2022 Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. Virgin Media makes it easy for both new customers and existing customers to get in touch, with special phone numbers depending on why you need to make contact. We would love to hear from you! New around here? This article has been viewed 98,155 times. on Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List - add a List Name and your contacts' names and email addresses > Create List. Welcome to the community! Save money on your broadband bills with Selectra. I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. GIVE US A CALL. This coupled with their extensive TV package offerings and reliable service has made them an increasingly popular household favourite, and a strong competitor against the more established providers such as Sky and Eir. To find out more about the Community check out our Getting Started guide, on Find a Virgin company. Click Mark as Helpful Answer or use Kudos to say thanks, on - edited If you do ever need anything, please pop back and we'll be delighted to assist further. Here to help! Above information is just basic enquiry phone numbers and contact information but, If you want any particular . You clearly have access to the internet because you have posted here. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". Whether you are looking to join, leave, or take out one of the attractive Virgin Media bundles, knowing the best Virgin Media contact methods for your specific query can save a lot of time and effort. Sorry to hear of the email issues. I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. on ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. We only collect anonymous data. It takes me to a box with two bars, your email address and the second bar is your password. It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. For some reason, I cant now access this email from my iPhone as the password is incorrect. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. If you want to know more, the updated sections are 6.6 - 6.9. Sign up today. We compare deals for new customers looking to switch and save. Virgin has a selection of active social media accounts where customers can get in touch. To contact Virgin Media Ireland by post, send letters to the following address: Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm. 06:10. on * Can you give us some additional information about your connection issues so we can offer further support? Thank you for reaching out to us here, welcome to the community. . Talk to other friendly customers and members of the Virgin Media team. Sign up for broadband with one free call. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. Necessary to provide basic functions of the website such as page navigation. 08-02-2022 This complaint form is for Virgin Media Ireland Customers only. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. Virgin Media email address: enquiries@virginmedia.com. If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. Every time I try to watch any episode on any day at anytime I get annoying pauses during playback. There are 6 ways to reach Virgin Media across 3 communication modes: phone, chat, web. If you do not get the response you hoped for from Virgin Media, or if your complaint hasnt been dealt with after eight weeks, you can take your complaint to the ADR (Alternative Dispute Resolution) scheme. When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place. - View your recent mobile usage . Have you checked out your online account for any offers available? Call for free to get your TV & Broadband sorted today. Check when your contractual minimum period is over. 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). 14:06. Talk to other friendly customers and members of the Virgin Media team. All lines are open from 8AM to midnight every day of the week and if you call out-of . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Selectra is currently closed. To confirm, have you been able to try different web browsers? BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. Learn more, Have I helped? I have been unable to access my Virgin Media web email for about 3 hours. To purchase products or services, or to move your services, call us to speak with an agent. There is also the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I assume you have already tried. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. on 10-07-2022 09:38. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). Its headquarters are in Hook, Hampshire, United Kingdom. The Virgin Media community has over half a million members. Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. Martin, that's the root of my frustration. Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. Sales for broadband, TV and phone. 12:35. To find out more about the Community check out our Getting Started guide. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. and is reached by going into manage other accounts. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. 0345 454 1111 - if you're calling from any other phone. How to add another email account into Virgin Media Mail. If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. on It is no longer possible to create new virginmedia.com email addresses. 08:48. 11:18 08-07-2022 18:04. many thanks for all the help. You can use your mobile number instead of your account number in this process. It has to be . I can confirm the number you were called from is not us. 15:38. From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. They certainly are! 24-01-2022 I really dont want to lose this email address and would appreciate some Forum Support if possible. 28-01-2022 25-08-2022 Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. The first thing is to try that "My Virgin Media" route for the secondary email account and see if you can get in. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Saturday: 8am to 8pm. I'm trying to set up a new email address on my account. By having an area code, customers can keep their number even if they move to a different area. Business Development Executive @ Virgin Media O2 Business. Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. Thank you for letting us know and I am so sorry you are facing these issues with your connection. 3. Thank you for that information. 12:17. I could go to Google but would rather keep them all in the one place. We are working on it.' Learn more, Have I helped? If the email address to be blocked (i.e. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. By signing up you are agreeing to receive emails according to our privacy policy. I'm very sorry for any issue you've had with contacting the team. Re: Blueyonder email. Virgin Media does not have a customer service email address. This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. 10-09-2022 Follow these steps to cancel your Virgin Media contract: Alternatively, if you are within the first 14 days of having received your equipment or activating your service, you can cancel without giving any reason for free due to being within the 14-day cooling-off period. on online chat calling 150 from a Virgin landline or mobile, or 0345 454 1111. How to send a bulk email. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. 19:00. 25-08-2022 30-04-2022 Click Mark as Helpful Answer or use Kudos to say thanks, on 04-07-2022 01-05-2022 Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. 09:04. I'm afraisd there isn't a contact email address. 09-07-2022 Once a customer decides to leave our broadband service, any emails that have been created and attached to the account are closed and completely removed from access 90 days after the disconnection date. Has anyone else been able to contact them via online chat? It's packed with tips, hints and helpful answers about our products and services. 08-02-2022 Registered in England with number 02591237. - edited Log in to your Virgin Media Business Mobile Account. Music + Sound Designer of the Year Ireland, 2021 LBB Immortal Awards. Develop the tech skills you need for work and life. 26-01-2022 . 09-07-2022 After you contact Virgin Media and complete the complaints procedure, if your complaint has still not been satisfactorily resolved, you can contact ComReg (Commission for Communications Regulation) on their email of [emailprotected]. What is it you need to speak with the team regarding? Virgin has a selection of active social media accounts where customers can get in touch. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. Virgin Media Contact Details: Get in Touch Easily. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. This may make getting contacting them faster and more efficient in the future. If the email address to be blocked (i.e. If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. Thanks to all authors for creating a page that has been read 98,155 times. A Virgin mobile account alone is not sufficient. Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. 26-01-2022 So I made contact with Virgin Media technical assistance only to be told to contact 'Virgin Media Store' directly. and is reached by going into manage other accounts. The enquiries@virginmedia.com and help@virginmedia.com addresses have been discontinued, and any emails sent will bounce back. Remind me when call center opens. Yes, it is a toll-free number for both mobile and landline numbers in Ireland. Is Virgin Media 1908 free to call? on 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. You can call, live message, use the community forums, or use a relay service to get the help you need. Search. Hi folks. 04-07-2022 Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"